Hours of Operation

Ivy Shop Available to shop online 24/7 at ivyshop.com.

Customer Service The best way to reach us is at team@ivyshop.com. Our team is available Monday–Friday, 9am–5pm CT with a one business day response time.

Chicago Cubs Team Store — Clark Street 3637 N Clark St, Chicago, IL 60613 Monday–Saturday: 11:00am–7:00pm Home Game Days: 10:00am–one hour post-game

The Clark Street Team Store accepts in-person returns for online orders. Please note that refunds are not processed in-store — returns are passed to our e-commerce team and processed within 1–2 business days, Monday–Friday. For all other order inquiries, please contact us directly at team@ivyshop.com as the Team Store is not equipped to assist with online orders.